Video appointment

With our new video appointment service, on-site visits to the tax office can also be handled via the internet, regardless of location. Of course, use of this service is voluntary. Unlike a telephone call, personal information can also be provided in a video appointment. However, it is not currently possible to exchange documents in a video appointment.

General information

No special software or hardware is required to participate in the video conference. All you need is a computer (notebook or desktop) with a camera and broadband internet access. For optimal sound quality, the use of a headset is recommended. The video conference can be accessed using any current browser.

To log in to your video appointment, you need either ID Austria or the European eID.
Important: A video appointment without ID Austria or eID is not possible.

Please refer to the FAQs at the bottom of this page.

Start

When you book a video appointment, you will receive the appointment confirmation by email. This email contains your personal link to the video appointment. Clicking on this link will open the default browser. You must then log in with your ID Austria.

Tip

Test your audio and video settings in good time before the video appointment.

Frequently asked questions (FAQ)

Please book an appointment at bmf.gv.at/terminvereinbarungen and select the appointment format ‘Video appointment’ in the appointment booking form. Please note that a video appointment is not currently possible for every topic.

Please be sure to enter a valid email address, as this is the only way you will receive the link to the video appointment. Without it, it is not possible to join the video appointment.

In this case, we ask you to book an on-site appointment.

For legal reasons, information in a video appointment is currently only possible after registration using a mobile phone signature or ID Austria. If you do not have a mobile phone signature or ID Austria, you must register for it in good time. This also applies if you have forgotten your password. You can find more information here.

You can find all the relevant information here.

It depends on the topic. As a rule, a video appointment takes 10 minutes, as most concerns can be resolved in this time.

Please call our appointment hotline on 050 233 700 (Mon-Thu 7.30 a.m. to 3.30 p.m. and Fri 7.30 a.m. to 12 noon).

Please cancel or change the appointment. You will find the corresponding link in your appointment confirmation. Alternatively, you can also contact our appointment hotline on 050 233 700 (Mon-Thu 7.30 a.m. to 3.30 p.m. and Fri 7.30 a.m. to 12.00 noon).

As a rule, it is possible to log in a few minutes after the appointment has started. However, please always log in on time for the video appointment, otherwise it may not be possible to fully resolve your concern.

If the video appointment is interrupted, you can log in again using the link in your appointment confirmation. In this case, you will need to log in again using your mobile phone signature or ID Austria. This is possible for the entire duration of the video appointment.

In principle, your camera should remain on throughout the entire video appointment. However, if this is not possible, for example, due to an unstable internet connection, the camera can be switched off in agreement with the employee.

No, video appointments are not recorded.

No, recording the video appointment and improper use or publication is prohibited.

Information is provided exclusively for the person who logs in using the mobile phone signature or ID Austria, unless the tax authorities have a power of attorney. It is not possible to submit a power of attorney directly during the video appointment.

No, this is not currently possible.

The person for whom the appointment was booked should attend the appointment. However, the decisive factor is logging in using a mobile phone signature or ID Austria. Information may only be provided for the person authenticated in this way, unless the tax office already has a power of attorney for another person. However, you can call in a trusted third party. Please inform the employee of this at the beginning of the meeting.

Yes, this is possible and is done exclusively by you.

You can close the browser window when you have finished the call. It is not necessary to log out.

  • Chrome (75+)
  • Firefox (66+)
  • MS Edge (79+, Chromium)

Tip: Test your audio and video settings in good time before the video appointment.

It is not possible to participate in a video conference via smartphone.

If you are unable to access the video call, you can contact the following telephone number: 050 233 507904. However, we ask for your understanding that we cannot provide support for your personal hardware and software.