Public Online Services

Tools for making public administration services easier and more convenient to use for all stakeholders, as well as being more cost-effective.

Public online services are increasingly being used by citizens and entrepreneurs. A large number of official business can be carried out conveniently from home or from the office; regardless of the opening hours, without waiting and having to make appointments. On or for companies on, necessary information can be found and online services can be used quickly, easily and electronically with the help of the mobile phone signature (Handy-Signatur). Any fees will be paid electronically. The authority processes the electronic deed in the internal workflow system.
The approved application will be reliably sent by electronic delivery to the "MeinPostkorb".

Electronic Payment

Similar to traditional administration procedures, costs and fees may also incur with the electronic procedures. Consequently, the option of paying these costs online is necessary. There are already diverse online payment systems available. For the integration of online payment systems, a special interface has been developed: EPS-online. The authority receives the electronically signed report of the payment while the procedure is being processed. Then, the procedure can be closed. 

eInvoice to the Federal Government

Since its beginning, contractual partners of the federal government were allowed to transfer invoices for goods and service transactions solely in an electronically structured format. The sole exception are cash payments (more information at
The transfer of e-invoices to the federal government is possible via the business service portal (USP - Unternehmensserviceportal). After an initial check for formal errors, the electronic invoice is forwarded to the corresponding office. A PDF copy of the invoice is generated automatically and sent back to the e-mail address(es) provided in the electronic invoice as confirmation of the transfer. If there is an issue with the invoice transfer, the system will flag the problem to the sender.

Electronic Delivery

With regard to the electronic delivery, the public administration has a tool with great potential to save money and improve services as a modern service provider. After registering for the electronic delivery, citizens, business employees or their representatives can retrieve documents (including RSa and RSb letters) online, 24/7. An important goal for delivering documents via electronic delivery service is that citizens and companies have an electronic post box "Mein Postkorb".

Use your safe mailbox on the internet with your mobile phone signature.

E-delivery is your secure and central mailbox for electronic documents. Once you have registered, you can securely receive documents from different authorities (extracts from criminal records, confirmation of registration etc.) in your free electronic mailbox. When an electronic document for you arrives in your mailbox, you will be notified via e-mail or SMS. You can then download, view, forward or print the document.

Your benefits at a glance:

  • Free electronic mailbox
  • SPAM-free
  • Secure and confidential
  • Available 24/7
  • No mail notification in your postbox
  • Worldwide accessibility
  • Documents can be stored electronically
  • Shortened process times

e-delivery means...

...maximum security through the use of mobile phone signatures or citizen cards.

Your activated mobile phone (mobile phone signature) or your still activated E-Card (citizen card) will become a virtual identity card, with which you can identify yourself not only on the internet. You can also use it to digitally sign documents or invoices. In case you haven't activated the mobile phone signature on your mobile phone so far, you will find all the necessary information (e.g. what is the mobile signature or citizen card? How do I obtain it?) at

...convenient access to delivered documents also while you are travelling.

As a further important feature of service-oriented administration, E-delivery enables private individuals and companies to access electronically delivered documents 24/7. This saves time and money with increased convenience. electronic mailbox for all deliveries irrespective of who delivers them.

Official RSa- or RSb-letters are usually sent by post. If the addressee is not available, they must go to the post office to collect the document by presenting an identity document. Electronic delivery helps you avoiding the time-consuming procedure of retrieving the document from the post office after receiving a mail notification. A one-time and free registration with an electronic delivery service is sufficient to access official documents conveniently via the Internet.

...a cost-effective and secure alternative for verifiable deliveries also for non-official documents.

Not only public authorities can use the E-delivery system. Also non-official documents can be verifiably sent or received via an electronic delivery service. Especially for companies this option and the associated security in the dispatch of contracts, policies, invoices and so on is becoming increasingly interesting.

...absences are also possible in the electronic world if you don't have access to the Internet at some point.

If you are unable to receive electronic deliveries for a certain period of time, you can easily deactivate your mailbox for this period. You will then not receive any electronic deliveries. Please note that in this case the deliveries are sent by post as usual.

If – despite registering with an electronic delivery service – you receive a document from an authority by post, the reason is that not all authorities have yet taken advantage of electronic delivery. However, the number of authorities using electronic delivery is constantly increasing.

Dual Delivery

Even in the age of E-Government, government authorities have two basic possibilities for delivering documents: the traditional paper hardcopy delivery or the electronic delivery. The dual delivery system ensures that if the recipient is not reachable over an electronic delivery system, the delivery is carried out by a delivery service that prints the piece of correspondence on paper and sends it to the recipient by post.

Additional Information