Austrian customs e-commerce hotline

The Austrian Customs Administration will be happy to answer your questions and discuss your concerns regarding e-commerce for the import of consignments from non-EU countries. Our experts strive to provide a quick and competent answer. We would like to point out that the information provided is not legally binding.


We ask for your understanding that the customs service cannot provide any information about the status or whereabouts of your consignment, respectively! Please contact solely your consignment service provider for this.

Phone +43 50 233 729

Please send your requests preferably by email. We will answer your enquiries by telephone from Monday to Friday from 6:00 to 22:00 o’clock.