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Contact-information

Customs Competence Centres

The competence centres are service units of the Austrian customs administration. In addition to their important central duties, they predominantly act as general points of information or helpdesks.
Their services include:

  • quickly responding to complex or technical enquiries;
  • quickly informing the business community of any legal or procedural changes (via the internet, newsletters, serial letters etc.);
  • corresponding with the central offices of other EU customs administrations.

If you have any enquiries, please select the appropriate competence centre by clicking on it. A form opens for you to complete and your enquiry will be automatically forwarded to the appropriate office. If you have any questions about  existent procedures (e.g. customs declarations, appeals, approvals), please contact your customs office.

Competence centre Area of duties/information Location/telephone number
Triple-C Austria

‘First level helpdesk’ for technical information with regard to:

  • E-customs (Electronic Customs Declaration)
  • ECS (Export Control System)
  • ICS (Import Control System)
  • NCTS (Electronic Transit System)
  • EMCS (Excise Movement Control System)

Wiener Neustadt
Tel.: +43 50 233 730
e-Fax: +43 50233 5962051

Opening times: daily, 12 a.m. to 12 p.m.
Business hours: Mon-Fri, 6 a.m. to 10 p.m.
Out of hours: on-call duty

Zoll- und Verbrauchsteuerverfahren[Customs and Excise]

Matters with regard to customs processes

  • E-customs: specialist helpdesk primarily for economic operators
  • National contact point for consultation and notification processes within the scope of issuing single authorisations:
    • For simplified procedures;
    • For customs procedures of economic importance;
    • For special end-use.
  • National contact office for consultation and information procedures for authorised economic operators
  • Data exchange and declaration obligations with regard to customs authorisations (Information System for Processing Procedures –ISPP)
  • Review and approval of data processing procedures in the software programs for customs warehouses

Tariff matters:

  • Tariff quotas and ceilings
    • Post-clearance recovery and reimbursement of duties
    • Approval of sureties
  • Import and export surveillance measures
  • Paperless foreign trade administration

Suben
Tel. +43 50 233 736
Fax +43 (0) 1/51433/5965057 and +43 (0) 1/51433/5965082 (tariff quotas and ceilings)

Opening times: Mon-Fri, 7 a.m. to 6 p.m.

 

Excise Liaison Office (ELO):

  • Specialist helpdesk for the Excise Movement and Control System (EMCS)
  • Movement Verification System (MVS)
  • Early Warning System for Excise (EWSE)

Tel. +43 (0) 1 51433/565056
Fax +43 (0) 1 51433/5965083

Kundenadministration[Customer Administration]

Basic data management for customs and excise procedures

  • Central issuing office of the E-customs code

National EOS service desk

Management and maintenance of the AEO and EORI database

Heiligenkreuz i. Lafnitztal
Tel. +43 50 233 737
Fax +43 (0) 1 51433/5963052

Opening times: Mon-Fri, 7 a.m. to 5 p.m.

Gewerblicher RechtschutzFinDok[Industrial Property Protection, FinDok]

Industrial property protection, product piracy

Office for matters with regards to the financial documentation system (FinDok)

Villach
Tel. +43 50 233 738
Fax +43 (0) 1 51433/5964054

Opening times: Mon-Fri, 7 a.m. to 3 p.m.

Nationaler Koordinator Transitverfahren[National Transit Coordinator] Transit procedures (incl. TIR carnet)

Graz
Tel. +43 (0) 1 51433/570710
Mobile +43 (0) 664 505 48 29
Fax +43 (0) 1 51433/5970700

Zentrale TARIC-Verwaltung[Central TARIC Administration]

Verbote und Beschränkungen[Prohibitions and Restrictions]

Zentrale Auskunftsstelle Zoll[Central Customs Information Office]

Information about general customs matters, prohibitions and restrictions

Villach
Tel. +43 50 233 740
Fax +43 (0) 1 51433/5964053

Opening times: Mon-Fri, 6 a.m. to 10 p.m.

Central Customs Information Office

Please do not hesitate to contact the Austrian customs administration by e-mail. Our experts endeavour to provide quick, professional responses. Please note that the information provided is not legally binding.
The central customs information office provides information about general customs matters and answers specific questions on customs tariffs, prohibitions and restrictions.

Zollamt Klagenfurt Villach
Ackerweg 19, A-9500 Villach
Telephone: +43 50 233 740
Fax: +43 (0)1 51433 5964053
E-Mail: zollinfo@bmf.gv.at

If you have any queries, please do not hesitate to contact us: Mon-Fri, 6 a.m. to 10 p.m.
For questions on any other special customs topics, please contact the appropriate competence centre.
Your personal details will be processed according to  data protection regulations.

Please note:

Information on postal or courier consignments which, according to the tracking information, are "at customs", "retained by customs" or similar,  cannot be provided by employees of the Central Customs Information Office, since such consignments are not with customs, but are undergoing the usual customs clearance process at the post office or the relevant delivery company. Please contact the post office or the delivery company for more Information.

Contact Details of the Austrian Customs Offices

Vienna Customs Office 1110 Vienna Brehmstraße 14 +43 50 233 561
Eisenstadt and Vienna Airport Customs Office 7000 Eisenstadt Ruster Straße 135 +43 50 233 563
1300 Vienna Airport Vienna Airport  
St. Pölten, Krems and Wr. Neustadt Customs Office 3100 St. Pölten Daniel Gran-Straße 8 +43 50 233 562
3500 Krems an der Donau Rechte Kremszeile 58  
2700 Wiener Neustadt Neunkirchner Straße 94  
Linz and Wels Customs Office 4020 Linz Bahnhofplatz 7 +43 50 233 565 
4601 Wels Dragonerstraße 31  
Graz Customs Office 8020 Graz Bahnhofgürtel 57 +43 50 233 567
Klagenfurt and Villach Customs Office 9020 Klagenfurt St. Veiter Ring 59 +43 50 233 564
9500 Villach Ackerweg 19  
Salzburg Customs Office 5026 Salzburg Aignerstraße 10 +43 50 233 566
Innsbruck Customs Office 6020 Innsbruck Innrain 30 +43 50 233 568
Feldkirch and Wolfurt Customs Office 6800 Feldkirch Reichsstraße 151 +43 50 233 569
6960 Wolfurt Senderstraße 30