Customs Competence Centres
The competence centres are service units of the Austrian customs administration. In addition to their important central duties, they predominantly act as general points of information or helpdesks.
Their services include:
- quickly responding to complex or technical enquiries;
- quickly informing the business community of any legal or procedural changes (via the internet, newsletters, serial letters etc.);
- corresponding with the central offices of other EU customs administrations.
If you have any enquiries, please select the appropriate competence centre by clicking on it. A form opens for you to complete and your enquiry will be automatically forwarded to the appropriate office. If you have any questions about existent procedures (e.g. customs declarations, appeals, approvals), please contact your customs office.
|Competence centre||Area of duties/information||Location/telephone number|
‘First level helpdesk’ for technical information with regard to:
|Zoll- und Verbrauchsteuerverfahren[Customs and Excise]||
Matters with regard to customs processes
Excise Liaison Office (ELO):
Tel. +43 (0) 1 51433/565056
Basic data management for customs and excise procedures
National EOS service desk
Management and maintenance of the AEO and EORI database
Heiligenkreuz i. Lafnitztal
|Gewerblicher RechtschutzFindok[Industrial Property Protection, Findok]||
Industrial property protection, product piracy
Office for matters with regards to the financial documentation system (Findok)
|Nationaler Koordinator Transitverfahren[National Transit Coordinator]||Transit procedures (incl. TIR carnet)||
Information about general customs matters, prohibitions and restrictions
Central Customs Information Office
Please do not hesitate to contact the Austrian customs administration by e-mail. Our experts endeavour to provide quick, professional responses. Please note that the information provided is not legally binding.
The central customs information office provides information about general customs matters and answers specific questions on customs tariffs, prohibitions and restrictions.
Ackerweg 19, A-9500 Villach
Telephone: +43 50 233 740
Fax: +43 (0)1 51433 5964053
If you have any queries, please do not hesitate to contact us: Mon-Fri, 6 a.m. to 10 p.m.
For questions on any other special customs topics, please contact the appropriate competence centre.
Your personal details will be processed according to data protection regulations.
Central Point Customs – CPC
Telephone: +43 50 233 569058
available daily 24 hours a day (including weekends and public holidays)
This contact point is available to citizens, business operators and authorities for reporting instances of suspected fraud and providing information to the customs authorities at any time of the day or night.
Information you share will of course be handled in accordance with data protection rules.
Information on postal or courier consignments which, according to the tracking information, are "at customs", "retained by customs" or similar, cannot be provided by employees of the Central Customs Information Office, since such consignments are not with customs, but are undergoing the usual customs clearance process at the post office or the relevant delivery company. Please contact the post office or the delivery company for more Information.
List of the Austrian Customs Posts
- Publication of the Austrian Customs Posts (PDF, 137 KB) (available in German only).