Contact-information

Customs Competence Centres

The competence centres are service units of the Austrian customs administration. In addition to their important central duties, they predominantly act as general points of information or helpdesks.
Their services include:

quickly responding to complex or technical enquiries;
quickly informing the business community of any legal or procedural changes (via the internet, newsletters, serial letters etc.);
corresponding with the central offices of other EU customs administrations.

If you have any enquiries, please select the appropriate competence centre by clicking on it. A form opens for you to complete and your enquiry will be automatically forwarded to the appropriate office. If you have any questions about existent procedures (e.g. customs declarations, appeals, approvals), please contact your customs office.

Competence centre	Area of duties/information	Location/telephone number
Triple-C Austria	‘First level helpdesk’ for technical information with regard to: E-customs (Electronic Customs Declaration) ECS (Export Control System) ICS (Import Control System) NCTS (Electronic Transit System) EMCS (Excise Movement Control System)	Wiener Neustadt Tel.: +43 50 233 730 e-Fax: +43 50233 5962051 Opening times: daily, 12 a.m. to 12 p.m. Business hours: Mon-Fri, 6 a.m. to 10 p.m. Out of hours: on-call duty
Zoll- und Verbrauchsteuerverfahren[Customs and Excise]	Matters with regard to customs processes E-customs: specialist helpdesk primarily for economic operators National contact point for consultation and notification processes within the scope of issuing single authorisations: For simplified procedures; For customs procedures of economic importance; For special end-use. National contact office for consultation and information procedures for authorised economic operators Data exchange and declaration obligations with regard to customs authorisations (Information System for Processing Procedures –ISPP) Review and approval of data processing procedures in the software programs for customs warehouses Tariff matters: Tariff quotas and ceilings Post-clearance recovery and reimbursement of duties Approval of sureties Import and export surveillance measures Paperless foreign trade administration	Suben Tel. +43 50 233 736 Fax +43 (0) 1/51433/5965057 and +43 (0) 1/51433/5965082 (tariff quotas and ceilings) Opening times: Mon-Fri, 7 a.m. to 6 p.m.
	Excise Liaison Office (ELO): Specialist helpdesk for the Excise Movement and Control System (EMCS) Movement Verification System (MVS) Early Warning System for Excise (EWSE)	Tel. +43 (0) 1 51433/565056 Fax +43 (0) 1 51433/5965083
Kundenadministration[Customer Administration]	Basic data management for customs and excise procedures Central issuing office of the E-customs code National EOS service desk Management and maintenance of the AEO and EORI database	Heiligenkreuz i. Lafnitztal Tel. +43 50 233 737 Fax +43 (0) 1 51433/5963052 Opening times: Mon-Fri, 7 a.m. to 5 p.m.
Gewerblicher RechtschutzFindok[Industrial Property Protection, Findok]	Industrial property protection, product piracy Office for matters with regards to the financial documentation system (Findok)	Villach Tel. +43 50 233 738 Fax +43 (0) 1 51433/5964054 Opening times: Mon-Fri, 7 a.m. to 3 p.m.
Nationaler Koordinator Transitverfahren[National Transit Coordinator]	Transit procedures (incl. TIR carnet)	Graz Tel. +43 (0) 1 51433/570710 Mobile +43 (0) 664 505 48 29 Fax +43 (0) 1 51433/5970700
Zentrale TARIC-Verwaltung[Central TARIC Administration] Verbote und Beschränkungen[Prohibitions and Restrictions] Zentrale Auskunftsstelle Zoll[Central Customs Information Office]	Information about general customs matters, prohibitions and restrictions	Villach Tel. +43 50 233 740 Fax +43 (0) 1 51433/5964053 Opening times: Mon-Fri, 6 a.m. to 10 p.m.

Central Customs Information Office

Please do not hesitate to contact the Austrian customs administration by e-mail. Our experts endeavour to provide quick, professional responses. Please note that the information provided is not legally binding.
The central customs information office provides information about general customs matters and answers specific questions on customs tariffs, prohibitions and restrictions.

Zollstelle Villach
Ackerweg 19, A-9500 Villach
Telephone: +43 50 233 740
Fax: +43 (0)1 51433 5964053
E-Mail: zollinfo@bmf.gv.at

If you have any queries, please do not hesitate to contact us: Mon-Fri, 6 a.m. to 10 p.m.
For questions on any other special customs topics, please contact the appropriate competence centre.
Your personal details will be processed according to data protection regulations.

Central Point Customs – CPC

Email: cpc@bmf.gv.at

Telephone: +43 50 233 569058

available daily 24 hours a day (including weekends and public holidays)

This contact point is available to citizens, business operators and authorities for reporting instances of suspected fraud and providing information to the customs authorities at any time of the day or night.

Information you share will of course be handled in accordance with data protection rules.

Please note:

Information on postal or courier consignments which, according to the tracking information, are "at customs", "retained by customs" or similar, cannot be provided by employees of the Central Customs Information Office, since such consignments are not with customs, but are undergoing the usual customs clearance process at the post office or the relevant delivery company. Please contact the post office or the delivery company for more Information.

List of the Austrian Customs Posts

As of 1st January 2021, the customs offices have been merged into one customs authority with nationwide responsibility, the Zollamt Österreich (Customs Office Austria). The Customs Office Austria keeps various locations in Austria.

Publication of the Austrian Customs Posts (PDF, 137 KB) (available in German only).