Video identification procedure The video identification procedure enables you to provide proof of your identity with a valid identification document during a video appointment and you can therefore be issued with FinanzOnline login details.

Für Informationen auf Deutsch klicken Sie hier.

Please bear in mind that there are different requirements for companies and individual entrepreneurs.

General requirements

No special software or hardware equipment is required to participate in the video appointment. You only need a computer (notebook or desktop) with a camera and broadband Internet access. For optimal sound quality, it is recommended that you use a headset. The video appointment can be opened on any current browser. Unfortunately, participation via smartphone is currently not possible.

During the video identification procedure, you will also be sent a TAN by text message. All participants will therefore need to have a mobile phone with them. In order to facilitate the video identification procedure, you must specify all of the details of the participating persons in this form. You must complete the form beforehand so that it is ready to be uploaded during the meeting.


With the video identification procedure, biometric data is processed in accordance with Article 4, item 14, 9 Paragraph 2 Letter a of the General Data Protection Regulation (GDPR). You will find the corresponding declaration of consent when you start the video identification process.

Please refer to the FAQs at the end of this page.

If you book an appointment for the video identification procedure, the person(s) who booked the appointment will receive an appointment confirmation by e-mail. This e-mail will contain the link to the video appointment. If you click on the link, your default browser will open. Then follow the instructions on the screen. Forward this e-mail to all other persons who also need to attend the video identification procedure. In addition, ensure that all of the necessary persons are present at the video identification appointment (or that there is certified power of attorney). Otherwise, the video identification procedure cannot go ahead.


If you live in a state that has eIDAS compliant electronic identification, you are obliged to use this for identification. You can find further information about this here.


Test your audio and video settings in good time before your video appointment.

Frequently Asked Questions (FAQs)

You can only book appointments for the video identification procedure online.

Please bear in mind that there are different requirements for companies and individual entrepreneurs/natural persons.

If you have problems booking an appointment, please contact via email (German or Englisch)

Be sure to enter a valid e-mail address because this is the only way you will receive the link for the video appointment. Without this link, it will not be possible to join the video appointment.

If several people are authorised to represent you at the same time, all of these people must also be specified when booking the appointment.

Please contact by email at (in German or English).

The service is only available in German or English.

It depends on the number of participants. It can be expected to take up to ten minutes per person.

Please contact by email at (in German or English).

Please cancel or change the appointment. You can find the relevant link in your appointment confirmation.

Our members of staff will wait for a few minutes. If you are more than ten minutes late, please make a new appointment.

If the video appointment session is interrupted, click on the link in your appointment confirmation again. This is possible throughout the entire video appointment.

Yes, your camera needs to be switched on for the entire session.

The part where the participating persons are identified is recorded for documentation purposes and will be stored for the entire period that the FinanzOnline login details are valid. By using the video identification procedure in order to be issued with FinanzOnline login details, you also consent to this data being stored.

No, you are not permitted to record the video appointment and any misuse or disclosure to others is prohibited.

For natural persons (including individual entrepreneurs), the relevant person must attend. It is not permitted for other persons to attend the video identification procedure.

For legal entities and associations of people, those people who are jointly authorised to represent the company must take part.

You can close the browser window when the call is finished. You do not need to log out. You will then receive an e-mail with a link to a feedback form. It goes without saying that completing this feedback is optional.

The following browsers are currently supported:

  • Chrome (75+)
  • Firefox (66+)
  • MS Edge (79+, Chromium)

Tip: Test your audio and video settings in good time before your video appointment.

It is not possible to use a smartphone to attend a video call.

Please contact by email at (in German or English). However, we ask for your understanding that we cannot provide support for your personal hardware and software.

FinanzOnline is currently only available in German.